Author Topic: ...Player problems...  (Read 6265 times)

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...Player problems...
« on: October 11, 2016, 10:13:24 AM »
If you have problems running player...

Those videos may help: http://bumblebee.website/dlvplayerusage

General:
1. No DeckLink cards in the list of "Outputs"
- DeckLink Desktop Video has not been installed.
- Motherboard <-> DeckLink card conflicts.

2. Low frame rate, video stops all the time.
- There is a watch dog timer it stops Player if frame rate is low (<10 fps) or too high (>60 fps).
- This watch dog timer enabled for external player only (FFplay, VLC).

3. Bottom panel message log is too short < 100 lines.
- Increase/decrease if needed in dlv_settings.ini located in "C:\ProgramData\DLVPlayerxxx\" folder(s)

4. FFPlay crashes every time.
- FFPlay rendering changed. Was - GDI, now OpenGL.
- I am working on it (the updated DLVPlayer exists, not released yet. @11.10.2016)

5. Low frame rate. You are lucky Intel HD 2000 owner (or similar cards) FIXED since SE v.3.3
- http://bumblebee.website/smf/index.php?topic=2789.msg2852#msg2852

6. YouTube links are not playable or some of them are not playable.
- visit this page please http://bumblebee.website/smf/index.php?topic=2790.msg2853#msg2853

7. You enter registration data (user name and key), but player is not registered anyway.
- Ensure you gave me correct UniqueID. It must be taken from the same PC! If you take it from other PC, registration fails!
- Ensure you gave me correct information about Player version! You must give me uniqueID from Player ver.X.X.X  and register exactly same version!
- Ensure you are administrator or power user on the PC.
- I have dozens successfully registered Players.
- Off. I have only one complain about failed registration. Not clear why. Investigating...

8. There are 2 builds available. "dlvplayerse_xxx_setup.exe" and "dlvplayersef_xxx_setup.exe" what is the difference?
- "dlvplayerse_xxx_setup.exe" contains only Player files, nothing more (VLC, FFPlay).
- "dlvplayersef_xxx_setup.exe" includes Player, VLC and FFPlay (no extra steps to install required).
- If you are limited in HDD/SSD space and have VLC and FFPlay installed somewhere - your choice "dlvplayerse_xxx_setup.exe"
- If you want to run setup once and get everything - your choice "dlvplayersef_xxx_setup.exe".
« Last Edit: February 02, 2017, 09:44:28 PM by Administrator »

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Re: ...Player problems...
« Reply #1 on: October 11, 2016, 03:05:00 PM »
Bottom panel messages:
1. "DirectShow graph, pin connection failed"
- You do not have codec packs installed, or they are incorrectly/partly installed, conflict with some other codecs or your media file is not supported by codecs (too new).
- Try to reinstall KLite codec pack, check if Media Player Classic (included to Klite codecs pack) is able to play your file correctly. If Media Player Classic does not want to play your file, check it is valid or wait for updated KLite.
- If It plays fine, open DLVPlayer set output to "Null" (DeckLink card output disabled) and check if the file previewed correctly...

2. "DirectShow graph stream error"
- Some DirectShow internal error has happened. Playback stopped.
- Update codec packs or check video file.

3. "DirectShow graph, can not add source filter"
- DirectShow is not able to recognize file content.
- Update codec packs or check video file.

4. "Graph, no input pins found" or "Graph, no output pins found"
- Error building DirectShow graph.
- Update codec packs or check video file.

5. "Undefined spare plane mode, error!"
- DLVPlayer internal error. Notify me.

6. "Frame processing time > 20 ms: {some time}"
- Incoming frame processing is too slow, most probably DeckLink card / driver issue.
« Last Edit: October 11, 2016, 03:07:27 PM by Administrator »

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Re: ...Player problems...
« Reply #2 on: October 11, 2016, 03:32:10 PM »
From scratch installation:

1. Install Win10 (Win7 should also work well).
2. Download and install "Desktop Video" (https://www.blackmagicdesign.com/support).
3. Restart.
4. Ensure "Firmware updater" completed successfully.
5. Restart.
6. Install latest video card drivers (they might be installed already).
7. Restart.
8. Download and install KLite codec pack (http://www.codecguide.com/download_k-lite_codec_pack_standard.htm).
9. Restart.
10. Open Windows "Device Manager", ensure your DeckLink card installed successfully.
11. Download and install DLVPlayer. During installation do not uncheck any components (VS2013 redistribution package and DirectX End User Runtime).
12. Optional. DirectX End User Runtime full package could be downloaded from Microsoft site (https://www.microsoft.com/en-us/download/details.aspx?id=35) and installed.
11. Launch DLVPlayer.

No more extra steps required.

Extras:
VLC player:
1. Download VLC player v2.2.4 (http://www.videolan.org/vlc/)
2. Install it into "Program Files (x86)\Bumblebee\DLVPlayer{xxx}\externals\vlc\" folder.
3. Start DLVPlayer.
4. Select "VLC" in "Inputs" menu.

FFPlay player:
1. Download FFPlay player (https://ffmpeg.zeranoe.com/builds/)
1.1. Choose "Download FFmpeg 32-bit Static" or "Download FFmpeg 32-bit Shared" versions.
2. Unpack the content of "bin" folder directly into "Program Files (x86)\Bumblebee\DLVPlayer{xxx}\externals\ffmpeg\" folder.
3. Start DLVPlayer.
4. Select "FFplay" in "Inputs" menu.

"externals\vlc" and "externals\ffplay" folder structure:
« Last Edit: October 11, 2016, 03:49:14 PM by Administrator »

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Re: ...Player problems...
« Reply #3 on: October 12, 2016, 07:58:18 AM »
Performance tests (I5-2600, Intel motherboard (which one?))

Please do not think cheap embedded video card will work with this Player, buy middle or high level video card please.
Tested successfully with Nvidia GTX 750 Ti, Nvidia Quadro 2000.
FIXED since SE v.3.3
« Last Edit: December 03, 2016, 10:10:27 AM by Administrator »